IT Support Technician
Combining the latest CompTIA and Microsoft Certifications for career in IT Support.
Course Contents:
Stage 1: Exam 70-601 Using Microsoft Office Word 2007 Exam
Stage 2: Exam 70-602 Using Microsoft Office Excel 2007 Exam
Stage 3: Exam 70-603 Using Microsoft Office PowerPoint 2007 Exam
Stage 4: Exam 70-604 Using Microsoft Office Outlook 2007 Exam
Stage 5: Exams 70-605 Using Microsoft Office Access 2007 Exam
Stage 6: CompTIA A+ Essentials 220-701 Essentials Exam
Stage 7: CompTIA A+ 220-702 Practical Application Exam
Stage 8: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Stage 9: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Stage 12: Microsoft Exam 70-680 TS: Windows 7, Configuring
Stage 13: CompTIA Network+ 2009 N10-004 Exam
Stage 14: Wireless Communication
Course Code:
ITST-5
Certifications Gained:
- Microsoft Office Specialist (MOS): Exam 70-601 Using Microsoft Office Word 2007, Exam 70-602 Using Microsoft Office Excel 2007, Exam 70-603 Using Microsoft Office PowerPoint 2007, Exam 70-604 Using Microsoft Office Outlook 2007, Exam 70-605 Using Microsoft Office Access 2007
- CompTIA A+
- Microsoft Certified Technology Specialist MCTS Windows Vista Client, Configuring
- Microsoft PRO: Supporting and Troubleshooting Applications on a Microsoft Windows Vista Client for Enterprise
- Microsoft Certified IT Professional MCITP Enterprise Support Technician
- Microsoft Certified Technology Specialist MCTS Windows 7, Configuring
- CompTIA Network+
Course Duration:
12 months
Typical Study Hours:
360 – 380 hours
Course Fees and Demo:
Request Fee Guide, Demo and Free Reports
Includes:
Online IT Technical Book Library
Study Prerequisite:
Basic computer knowledge.
Additional Information for Stage 1:
- Exam 70-601 Using Microsoft Office Word 2007
- Getting Started with Word 2007
- Working with Text and Paragraphs in Word 2007
- Structuring, Editing, Saving, and Opening Documents in Word 2007
- Printing, Help, and Automated Formatting in Word 2007
- Working with Documents in Word 2007
- Advanced Formatting in Word 2007
- Advanced Document Navigation and Document Reviews in Word 2007
- Using Tables, Charts, and Graphics in Word 2007
- Advanced Data Manipulation Features in Word 2007
- Advanced Document Features in Word 2007
- Collaborative Features in Word 2007
Additional Information for Stage 2:
- Exam 70-602 Using Microsoft Office Excel 2007
- Getting Started with Excel 2007
- Manipulating and Formatting Data and Worksheets
- Reviewing and Printing in Excel 2007
- Excel 2007 Formulas and Functions
- Excel 2007 Charts, Pictures, Themes, and Styles
- Advanced Formatting in Excel 2007
- Advanced Data Management in Excel 2007
- Advanced Customisation in Excel 2007
- Analysing Data in Excel 2007
- Protecting and Sharing Excel 2007 Workbooks
- Exchanging Data with Excel 2007
Additional Information for Stage 3:
- Exam 70-603 Using Microsoft Office PowerPoint 2007
- Getting Started with PowerPoint 2007
- Adding Graphics to Presentations in PowerPoint 2007
- Adding Multimedia and Animations to Presentations
- Creating Custom Slide Shows in PowerPoint 2007
- Distributing Presentations in PowerPoint 2007
Additional Information for Stage 4:
- Exam 70-604 Using Microsoft Office Outlook 2007
- Getting Started with Outlook 2007
- Formatting and Managing E-mail in Outlook 2007
- Using the Calendar in Outlook 2007
- Using Contacts, Tasks, Notes, and Customising the Interface in Outlook 2007
- Completing Searches, Printing Items, and Working with RSS Feeds in Outlook 2007
- Customising Outlook 2007 and Using the Journal
- Configuring Rules, Alerts, and Junk E-mail Settings in Outlook 2007
- Working with SharePoint, Calendars, and Forms in Outlook 2007
- Data Security, Archiving, and Working Offline in Outlook 2007
- Instant, Text, and Unified Messaging in Outlook 2007
- Business Contact Manager with Outlook 2007
Additional Information for Stage 5:
- Exam 70-605 Using Microsoft Office Access 2007
- Getting Started with Access 2007
- Basic Access 2007 Tables
- Basic Access 2007 Forms
- Queries and Reports in Access 2007
- Importing and Exporting Data and Data Presentation in Access 2007
- Advanced Data Management in Access 2007
- Programmability and Administration in Access 2007
- Database Administration in Access 2007
Additional Information for Stage 6:
- CompTIA A+ Certification Exam 220-701 Essentials
- Computer Hardware Components
- Configuring Displays, Peripherals, Laptops, and Printers
- Installing Windows Operating Systems
- Using and Managing Windows
- Troubleshooting Computers and Printers
- Security and Network Fundamentals
- Operative Procedures and Preventive Maintenance
Additional Information for Stage 7:
- CompTIA A+ Certification Exam 220-702 Practical Application
- Personal Computer Components
- Troubleshooting Hardware
- Maintaining Operating Systems
- Maintaining Networks
- Security
Additional Information for Stage 8:
- Supporting Users and Troubleshooting a Microsoft Windows XP Operating System:
- Installing Windows XP
- Managing and Troubleshooting Resources
- Managing and Troubleshooting Desktop Storage and Settings
- Managing and Troubleshooting Devices, Drivers, Local Security and User Logon
- Managing and Troubleshooting Network Protocols and Operating System Performance
Additional Information for Stage 9:
- Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System:
- Resolving Issues with the Operating System and Office Applications
- Resolving Issues with Outlook and Outlook Express
- Resolving Issues with Hardware and Network Connectivity
- Resolving Issues with Internet Explorer, Application Security and Security Incidents
Additional Information for Stage 10:
- Microsoft Exam 70-620 TS Microsoft Certified Technology Specialist (MCTS) Windows Vista Client, Configuring:
- Installing Windows Vista
- Configure Windows Vista Environments
- Windows Vista Users and Groups
- Security in Windows Vista
- Windows Vista Network Connectivity
- Configuring Windows Vista Applications
- Windows Vista Maintenance and Optimisation
- Windows Vista Mobile Computing and Troubleshooting
Additional Information for Stage 11:
- Microsoft Exam 70-622 PRO: Supporting and Troubleshooting Applications on a Microsoft Windows Vista Client for Enterprise
- Deploying Windows Vista
- Troubleshooting Windows Vista Deployments
- Configuring and Troubleshooting Windows Vista Security
- Configuring and Troubleshooting User Access on Windows Vista
- Managing and Troubleshooting Windows Vista Systems
- Troubleshooting Windows Vista Performance and Reliability
- Configuring and Troubleshooting Windows Vista Networking
- Maintaining and Supporting Applications on Windows Vista
Additional Information for Stage 12:
- Microsoft Exam 70-680 TS: Windows 7, Configuring
- Installing, Upgrading, and Migrating to Windows 7
- Deploying Windows 7
- Configuring Hardware and Applications in Windows 7
- Configuring Network Connectivity in Windows 7
- Configuring Access to Resources in Windows 7
- Configuring Mobile Computing in Windows 7
- Monitoring, Backing Up, and Restoring Windows 7 Systems
Additional Information for Stage 13:
- CompTIA Network+ 2009 Certification Exam N10-004
- Network Fundamentals
- Network Components
- Network Devices
- Network Protocols
- Wide Area Networks
- Wireless Networks
- Network Addressing
- Routing
- Managing and Monitoring the Network
- Troubleshooting the Network
- Network Security
Additional Information for Stage 14:
- Wireless Communications:
- Wireless Home Networking
- Getting Started with Wireless Home Networking
- Wireless LANs
- Wireless LAN Technologies
- Wireless Security
- Security and the Wireless Environment
- Securing WLANs
- Securing Future Wireless Networks
- Wireless Technologies
- Wireless Communication Basics
- 1G and 2G Communication Systems
- 2.5G Communication Systems
- 3G Communication Systems
- Alternative Access Methods in a Wireless Environment
- Bluetooth and HomeRF
- Wireless Networking Basics for the Home and Small Business
- Getting Started with Wireless Networking
- Advanced Wireless Technologies
- Beyond 3G (B3G)
- 4G Communication Systems
- 4G Implementations
- Non-Cellular Wireless Technology
- Wireless Home Networking
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